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Terms & Conditions

These terms and conditions apply to the use of Watson & Watson Safety Limited online shop (www.watsonandwatsonsafety.co.uk).

Please read through these terms and conditions carefully. You will be required to accept these terms and conditions in order to complete the ordering process. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.

How to order

Orders must be placed online through the website using the shopping basket facility provided or by calling 01623 753654. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.

Method of payment

Payment is taken as soon as the order is received. You can pay either by VISA, Master Card, Switch or Delta. We are unable to accept Electron cards, cheques, cash, or postal orders for website orders. Orders will only be processed if you provide the card holder's name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by Watson & Watson Safety Limited for incorrect or incomplete details submitted on the website.

Card fraud is illegal and perpetrators may be prosecuted.

Delivery

Any order requiring any physical content will be despatched within 5 working days of receiving it. Any order not requiring physical content (ie a training course space) will be delivered as per the order, i.e. on the dates of the course booked, at the location of the course booking, subject to minimum course delegate numbers being achieved.

If your order does not arrive within the advised delivery times please contact us by emailing enquiries@Watson & Watson Safety Limited.co.uk or contact us on 01623 753654. Our standard delivery charges are as follows:

  • UK: £7.50 per order

We do not accept orders from any address other than ones UK Based.

Availability

If, post purchase, the course you are booked on does not achieve the minimum required numbers we will refund any monies paid immediately directly to the card used by you for payment originally.

Cancellation policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide the right to customers to cancel their order at any time prior to delivery and up to fourteen (14) working days after receiving the goods, starting on the day after you receive the goods.

If you wish to cancel your order during the fourteen (14) day period please notify us by email at enquiries@Watson & Watson Safety Limited.co.uk, or by phone on 01623 753654.

If you have already received any goods, you must return the goods at your own cost, to the office address, within fourteen (14) working days of the cancellation date.

Refunds will be made within fourteen (14) days of the cancellation date, to the card which you originally used for the purchase.

Nothing in these conditions affects your statutory rights as a consumer.

Outside of this 14 day period any other request to cancel your order will be treated on merit, at the Directors discretion.

Returns policy

If you are unhappy with your purchase, please write to us within fourteen (14) working days of receiving your goods, and return it to us at the address below, in its original condition within 14 days of receiving the item, unopened (with any seals and shrink-wrap intact) and we will issue you a full, or replace it.

Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.

Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.

Faulty returns should be sent to the following address along with a covering letter stating the reason for the return:

Units 4-5
192 Beardall Street
Hucknall
Nottinghamshire
NG15 7JU

Complaints

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services via email, enquiries@Watson & Watson Safety Limited.co.uk. Alternatively, you may telephone us on 01623 753654 between 9am and 5pm, Monday to Friday. If you wish to speak to someone. We aim to acknowledge any complaint made through the website by email within 5 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Data protection and privacy

We respect your absolute right to privacy. Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.

Any information that you give us will never be given or sold to any other organisation under any circumstance without your express permission except to (1) our provider of online payment facilities in connection with your processing your order, and (2) to couriers and other subcontractors for the purpose of fulfilling orders.

The types of personal information we will collect from you are:

  • Contact information for order fulfilment and customer services purposes (such as name, email address, delivery address and telephone number). This information may be used to contact you in case of difficulty in processing an order or to deal with customer services issues
  • Financial information relating to your payment for products (such as credit card number and expiry date) is collected and held securely by World Pay on our behalf. This information is used for billing purposes and to fulfil customers' orders.

Watson & Watson Safety Limited takes precautions to protect users' information. We have in place security systems and encryption technology to help ensure the security of your personal information. The servers on which we collect and store personal information are kept in an accredited and secure environment.

We use the information you give us to fulfil your order and to contact you in case of issues with your order. We also use your personal details and contact information for the following reasons:

  • Internal record keeping
  • To improve the website and service provided by the Watson & Watson Safety Limited online shop
  • To contact you in case of difficulty in processing an order or to investigate customer services issues
  • To follow up as part of our customer care procedures
  • To contact you by email with promotional and marketing information if you have opted to receive such information

We may use the information you give us to send details of our new services or to assist us in understanding our customers better. If you do not wish to receive details of our new services etc, simply send an email to enquiries@Watson & Watson Safety Limited.co.uk at any time.

We will notify you of any changes to the ways we will treat your personal information by placing a notice on this website and by email. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

Exclusion of Watson & Watson Safety Limited liability

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

Watson & Watson Safety Limited does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

Watson & Watson Safety Limited makes no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Watson & Watson Safety Limited excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by Watson & Watson Safety Limited.

Watson & Watson Safety Limited is not responsible for the content of websites that are referenced or linked to from this website.

Copyright & intellectual property

Unless otherwise specified, the copyright in the contents of all the pages in this website are owned or licensed to Watson & Watson Safety Limited, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Watson & Watson Safety Limited, except when this occurs incidentally while using the site for private and non-commercial use.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.